A hotel employed an average of 150 staff during the year and 18 of them left. Last year its labour turnover was 9%. What has happened to labour turnover?
- Labour turnover = 18 ÷ 150 × 100.
- 18 ÷ 150 = 0.12, so turnover = 12%.
- 12% − 9% = 3 percentage points higher.
Answer: Labour turnover is 12%, up by 3 percentage points, so recruitment and training costs are likely to rise.