The physical environment: retail store design

Psychology A2 · Consumer Psychology. The idea in plain words, the rules to remember, the mistake to avoid and a worked example, written and checked by Mega Lecture.

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The idea

Store design is the part of the shopping environment a retailer can plan. The exterior has three parts: the storefront (sign, entrance, building front), window displays and landscaping (plants, paths, seating). The exterior gives the first impression and decides whether people come in.

The interior layout controls how shoppers move. A grid has long parallel aisles, a freeform layout has fixtures placed irregularly, and a racetrack has one main looping aisle past every department.

Layouts can also be tested in virtual stores on a screen. These give tight control and are cheap to change, but shopping with a mouse is not like walking round a real shop, so ecological validity is lower.

Rules to remember

Common mistake

Mixing up freeform and racetrack. Racetrack has one fixed main path in a loop; freeform has no set path at all.

Worked example

A bookshop owner wants customers to wander, pick up books they did not plan to buy and stay a long time. A consultant suggests a grid layout. Is this good advice?

  1. A grid is designed for speed: shoppers go straight to the aisle they need.
  2. The owner wants slow, unplanned browsing, which is the opposite aim.
  3. A freeform layout lets shoppers move in any direction among irregularly placed displays.

Answer: No. A freeform layout fits the owner's aim better than a grid.

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