After a meeting at head office, a branch manager calls her team together and explains the company's new returns policy. Which of Mintzberg's roles is she carrying out?
- The task is about passing on information, so it belongs to the informational group.
- The information goes to her own staff inside the business, not to outsiders.
- Passing information to people inside is the disseminator role; speaking to outsiders would be the spokesperson role.
Answer: Disseminator, an informational role.