A hospital must get its doctors and nurses to give up old habits and share decisions. The director says, 'I cannot fix this for you. You must work out the new way together.' Which approach to leadership is this?
- No expert can solve this with a known method, because staff attitudes and habits must change. That makes it an adaptive challenge.
- The director refuses to supply the answer and hands the problem to the staff.
- This matches Heifetz's principle 'give the work back to the people'.
Answer: Heifetz's adaptive leadership, using the principle 'give the work back to the people'.